A Telecommunicator Emergency Response Team (TERT) is composed of professional public safety emergency communications personnel designed to provide support to emergency communications and/or public safety answering points (PSAP’s) during or after a disaster or other events.

South Carolina TERT is currently accepting applications for voluntary participation for team leaders and members. Recruiting is occurring statewide.

Include in your package:

1-a cover letter detailing your reason and interest for applying

2-the application form

3-the employer/supervisor questionnaire

4-copy of your TERT certificate of completion.

Please be advised that the submission of an application package does not guarantee you a position. Members will be selected based on several criteria that will include, but not limited to work experience, skill level, level of commitment, ability to work in a team setting, etc. All applications are to be returned to:

William Winn

P. O Drawer 1228

Beaufort, SC 29901

Requirements for continued team participation will include a commitment to complete core-training recommendations and attend drills, some of which may involve a portion of your own time.

Deployment of team members is the sole authority of the team leadership. Deployments will require a commitment to serve on a temporary duty assignment anywhere in South Carolina.

Questions may be directed to me at 843.255.4028 or via my email at wwinn@bcgov.net.

I look forward to hearing from you and hope that you will consider lending your talents as a team leader or member and help protect our community and state.

Sincerely,

William Winn

SC TERT Committee Chairman

Basic Job/Position Descriptions for Personnel Applying for Appointment to

South Carolina Telecommunicator Emergency Response Team (TERT)

The selection of members to serve on the South Carolina TERT will be based on a competitive application and selection process for all positions. The SC TERT Committee will review and select the team leaders. Members will be selected based on criteria that will include, but not be limited to: qualifications, work experience and skill level, level of commitment and ability to work in a team setting, etc.

Basic Requirements for all position descriptions:

Applicants must:

1. be at least 18 years of age

2. be a United States citizen

3. employed by a public safety agency with the state of South Carolina

4. successfully complete the TERT course of study as provided by FEMA and provide documentation

5. abide by all criteria of the SC TERT Codes of Conduct and Policies and Procedures manual

Anticipated Time Commitment Discussion for SC-TERT Applicants

Team Leaders will be required to attend a one day (8 hour) class to obtain certification.

Team Members will be required to obtain on-line TERT certification

There will be annual functional exercises that will encompass a full day of activity on a voluntary basis.

The manner of South Carolina TERT activation occurs in steps:

1. Request is made to SC Emergency Management from the affected PSAP for assistance

2. SC EMD contacts SC TERT Committee Chairman

3. SC TERT Committee Chairman contacts SC TERT Regional Coordinator

4. SC TERT Regional Coordinator contacts SC TERT Team Leader

5. SC TERT Team Leader contacts SC TERT Team Members and attempts to put together a response team (Members may decline to assist)

6. SC TERT Team Leader then calls the affected Agency to get updated operational information

7. SC TERT Regional Coordinator is updated with status report

8. SC TERT Regional Coordinator updates SC TERT Committee Chairman

9. SC TERT Committee Chairman updates SC EMD as to who will respond and the approximate ETA of the taskforce.

**SC TERT response team will follow mutual aid agreement for pay

South Carolina TERT

Team Application

Mark the position within the TERT team for which you are applying:

□ Team Leader □ Team Member

Name: _________________________________________________________________

Address: _______________________________________________________________

City: _____________________________________ Zip: ________________________

Phone: ___________________________ Email: _______________________________

Do you have any special needs that would require accommodation such as mobility issues or electricity needs for medications: If so, please identify:

________________________________________________________________________

Work History/Experience:

(Limit to work within and/or related to public safety emergency communications. Use a 2^nd page to continue, as necessary)

Years as a Public Safety Dispatcher:

□ 0-3 years □ 5 years

□ 4 years □ 6-10 years

□ 10-15 years □ 16 + years

1. From: __________________________ to ___________________________

Position Held: _____________________________________________________

Agency: __________________________________________________________

Address: _________________________________________________________

City: ____________________________________ Zip: ___________________

Phone #: _________________________________________________________

Supervisor: ________________________________Contact #: ______________

2. From: __________________________ to ___________________________

Position Held: _____________________________________________________

Agency: __________________________________________________________

Address: _________________________________________________________

City: ____________________________________ Zip: ___________________

Phone #: _________________________________________________________

Supervisor: ________________________________Contact #: ______________

3. From: __________________________ to ___________________________

Position Held: _____________________________________________________

Agency: __________________________________________________________

Address: _________________________________________________________

City: ____________________________________ Zip: ___________________

Phone #: _________________________________________________________

Supervisor: ________________________________Contact #: ______________

4. From: __________________________ to ___________________________

Position Held: _____________________________________________________

Agency: __________________________________________________________

Address: _________________________________________________________

City: ____________________________________ Zip: ___________________

Phone #: _________________________________________________________

Supervisor: ________________________________Contact #: ______________

Training:

□ TERT Certification (online class)

□ NCIC Certification, Expires: _________________

□ NIMS, IS 700

□ NIMS, IS 800

□ NIMS, IS 100

□ NIMS, IS 200

□ EMD, Program: __________________________________________________

□ First Aid: _________________________________ Expires: ______________

□ CPR, Expires: _____________________________

□ Other: __________________________________________________________

South Carolina Telecommunicator Emergency Response Team (TERT)

Code of Conduct

*Insubordination will not be tolerated

*complaints, concerns and criticisms will be channeled up the chain of command

*articles or documents written for media or publishing must be submitted to and approved prior to printing to the SC TERT Committee

*all interviews with the media will be conducted by the team leader who will be responsible for clearing it with the SC TERT Committee

*any unauthorized photos, video or audio recordings of the disaster site will be cause for immediate removal from the site and potentially discharged from the team

*engaging into unauthorized contracts for goods/services in the name of the team is prohibited

*disrespectful comments or disposition with regard to the injured, dead, found personal effects or families will not be tolerated and is considered “Gross Misconduct”

*gambling of any kind while deployed is prohibited

*use/consumption of alcoholic beverages while deployed is prohibited

*use of illegal drugs or misuse of prescription medications is prohibited at all times and is considered “Gross Misconduct”

*sexual harassment will not be tolerated

*use of foul, inappropriate or profane language will not be tolerated

*all local laws and ordinances will be observed and respected

*hazing, initiation, public or private ceremonies directed against team members will not be tolerated

*during activation, the “Buddy System” will be followed in ALL cases

*tardiness is unacceptable and will be considered misconduct

*weapons will not be carried by any team member while in a deployment mode

SC TERT

Resources

TERT Basic Awareness On-line training http://www.ptblearning.org/

TERT http://www.njti-tert.org/

Emergency Management http://www.fema.gov

NIMS http://www.training.fema.gov

Preparedness http://www.ready.gov/america/

Emergency Management http://www.emacweb.org/

Mutual Aid Assistance Compact

Stress Management http://www.mindtools.com

ICS Forms:
http://www.training.fema.gov/EMIWeb/IS/ICSResource/ICSResCntr_Forms.htm

APCO Standards for TERT deployment:
http://www.apcointl.org/new/commcenter911/documents/APCO-NENA-ANS1-105-1web.pdf

SC Mutual Aid Agreement for Catastrophic
Disaster Response and Recovery:
http://www.scemd.org/Library/mutual_aid/statewide%20agreement%20revised%20PDF.pdf

South Carolina TERT Application

Supervisor Questionnaire

Dear Supervisor,

A member of your staff has applied to participate in the South Carolina TERT program. This program is designed to provide well-qualified, trained and disciplined dispatchers for deployment to assist other 9-1-1 centers and/or Public Safety Answering Points (PSAP’s) when the need arises in cases of emergency when staffing levels are insufficient to handle the load. This may occur during a natural or man-made disaster, terrorist activity, or in day-to-day operations when an event has affected staffing levels at critical levels.

As indicated, we are looking for the best throughout the state of South Carolina to fill this critical role. In doing so, we are looking for your comments concerning this applicant’s work habits, performance, ability to work under stress, etc. Below you will find the input we are requesting from you to insure this applicant will fit the needs and bring the skills and abilities to SC-TERT that are required.

Please return the form to:

William Winn

P. O Drawer 1228

Beaufort, SC 29901

Applicants Name: ________________________________________________________

□ Shift Supervisor □ Dispatcher □ Communications Supervisor/Manager

□ Other (specify): ________________________________

Department: _____________________________________________________________

Mailing Address: _________________________________________________________

Physical Address: ________________________________________________________

City: __________________________________ Zip: ___________________________

Email of Supervisor: ______________________________________________________

Training: (Please check each certification the applicant has completed & successfully passed)

□ TERT Certification (online class)

□ NCIC Certification, Expires: _________________

□ NIMS, IS 700

□ NIMS, IS 800

□ NIMS, IS 100

□ NIMS, IS 200

□ EMD, Program: __________________________________________________

□ First Aid: _________________________________ Expires: ______________

□ CPR, Expires: _____________________________

□ Other: __________________________________________________________

Work Habits:

________________________________________________________________________

Work Performance:

________________________________________________________________________

Customer Service Skills:

________________________________________________________________________

Demonstrated Ability to:

□ Remain Calm in Stressful Situations

□ Effectively Manage High Profile or Critical Incident

□ Ability to Accept Feedback

□ Report to work on time

Other Comments:

________________________________________________________________________

Supervisor Name: ________________________________________________________

Signature: ______________________________________________________________

Title: __________________________________________________________________

Date: __________________________________________________________________

South Carolina Chapter

TERT Application

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